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Frequently Asked Questions

  • How do I place a customised jewellery order?
    If you would like to purchase a bespoke or customised order please email or call me with your requirements. Most beads come in a wide range of colours so it is likely I can create a piece in the colours and design that you want.
  • Payment and Shipping
    Shipping prices are quoted at the checkout and are given for mainland UK addresses. If you are ordering outside of the UK please get in touch for a quote. ​ All jewellery items are sent 1st class recorded with Royal Mail and paintings and prints will be sent by DPD and will require a signature on delivery,
  • Secure Ordering & Payment Options
    We offer simple and secure payment options including PayPal to make it really easy for you to order and pay for your pieces.
  • Returns & Refunds
    Any bespoke order is non-refundable and payment must be made at the point of ordering. For pieces that are listed on the website a 14 day return policy applies and you can return your item unused and in it's original packaging and labels within this time. ​ If you're unhappy with any purchase for any reason, please get it touch as I always want to make sure that my customers are completely happy with their purchase.   |    Tel: 07909 960056

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