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FAQs

​How do I place a customised jewellery order?

If you would like to purchase a bespoke or customised order please email or call me with your requirements. Most beads come in a wide range of colours so it is likely I can create a piece in the colours and design that you want.

Payment and Shipping

Shipping prices are quoted at the checkout and are given for mainland UK addresses. If you are ordering outside of the UK please get in touch for a quote.

All jewellery items are sent 1st class recorded with Royal Mail and paintings and prints will be sent by DPD and will require a signature on delivery,

​Secure Ordering & Payment Options

We offer simple and secure payment options including PayPal to make it really easy for you to order and pay for your pieces.

Returns & Refunds

Any bespoke order is non-refundable and payment must be made at the point of ordering. For pieces that are listed on the website a 14 day return policy applies and you can return your item unused and in it's original packaging and labels within this time. 

If you're unhappy with any purchase for any reason, please get it touch as I always want to make sure that my customers are completely happy with their purchase.

Privacy Policy

Your privacy is important to us. It is Katie Aldred Designs' policy to respect your privacy regarding any information we may collect from you across our website, http://www.katiealdreddesigns.co.uk, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 July 2019.